Refund Policy

What may be returned or exchanged

We accept returns of defective and non-defective products and also accept exchange requests. Requests must be made within 30 calendar days after delivery. Only new products qualify; a non-defective item must remain new, unused and in its original condition. A defective, damaged, incorrect, incomplete or materially misdescribed item may be reviewed without requiring the fault itself to be absent.

Approval and postal return

Email sarathmercy2015@gmail.com with the order number, checkout email and reason. For an item problem, include useful photos or video and keep the packaging and parts. Obtain approval before mailing anything. We will confirm the correct return address and instructions; the General correspondence address is not automatically the return destination. A free prepaid return label is included in the package for an eligible approved postal return. If that label is missing or lost, ask us for assistance. No restocking fee is charged.

Refunds and exchanges

Once a refund is approved, we process and initiate it to the original payment method within 10 days. A bank, card issuer or payment provider may need additional time to post the credit. Exchanges and replacements depend on review and available inventory.

Consumer protections

These store terms do not remove rights that applicable law does not allow us to exclude.